![]() In some Public Safety Answering Points (PSAPs)-also called Emergency Communication Centers (ECCs)-telecommunicators receive, process and dispatch requests for help, while in others they are responsible for just one step in the process, such as dispatching first responders to the location of the incident. ![]() Some 911 professionals who have received additional training are also certified as EMDs (emergency medical dispatchers), emergency fire dispatchers (EFD) or EPD (emergency police dispatchers). 911 & Technologyįirst, it’s important to know that telecommunicators may also be called “emergency communication specialist,” “dispatcher” or “call-taker.” The role’s responsibilities can vary depending on where you work, as 911 centers are overseen by local, state or regional agencies-not the national level. The PDF includes a printable form for Emergency Phone Numbers, which you can post on the refrigerator or another place your child will easily see it. The site has many resources for educators and parents, including a free PDF, “Teaching Kids About Emergencies,” which includes guidance on how to prepare kids so they know what to do in the event of a medical emergency or fire as well as other events such as hurricanes, earthquakes, tornadoes, severe winter storms and thunderstorms. These resources can also provide information on how to teach a child how to call 911 using a cell phone, even if they don’t know the phone’s access code. 911 for Kids was created to make it easier for parents and teachers to educate children on when to call 911 and when not to, as a way to reduce the huge number of nonemergency calls for assistance. What’s the best way to teach my child when and how to call 911?Įven very young children can be taught about 911 and what to do in an emergency, as well as when not to call 911. Do not hang up until the call-taker instructs you to do so. Many 911 centers can tell you exactly what to do until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Be prepared to follow any instructions the call-taker gives you. Remember, the call-taker’s questions are important to get the right kind of help to you as quickly as possible. The location of the emergency, including the street address, and room/apartment number, if you’re in a large buildingĭetails about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency When you call 911, be prepared to answer the call-taker’s questions, which may include: Even though protocols are designed to help call-takers reassure callers and take charge of the situation, the experience can be stressful for a 911 caller who is not accustomed to dealing with emergencies. Call-takers may also provide instructions about what to do until help arrives. ![]() ![]() Many 911 call centers follow protocols that guide callers through a sequence of questions to quickly obtain information necessary for dispatching the right responders to the right location.
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